Terms & Conditions

Company/Member Agrees to Express Labs Terms & Conditions Upon Enrolling.

Adding Drivers to the Random Pool

• Upon Enrolling in the Consortium Members can Add All your Active Drivers that have Negative Pre-Employment DOT Drug Test Results with your Company Name Listed as the Employer and have been in a Random Pool within the Previous 30 Days


• To Add Drivers After Enrolling: Order Pre-Employment Drug Tests in your Express Labs Account.  Drivers will Automatically be Added to the Random Pool when Negative Results are Reported by Express Labs MRO


• Note: DOT Requires a New DOT Pre-Employment Drug Test if a Driver is not in a Random Pool within 30 Days

Deactivating Drivers from the Random Pool

DOT Requires Drivers to be Deactivated Immediately who are Terminated or Unavailable to be Random Tested During the Quarter Selected.  Deactivated Drivers who were Selected can only be Reactivated with a new Pre-Employment Drug Test

• Re-Selections are Automatically conducted from your Remaining Active Drivers if a Driver is Deactivated who was Selected, which may result in the Same Driver being Selected Multiple Times in a Quarter.  Re-Selections are only made during the Selection Period


• Owner Operators must Deactivate yourself before being Selected if Unavailable to be Random Tested and get a New Pre-Employment Drug Test upon Return


• Active Drivers List: Express Labs sends an Active Drivers List on the 1st of every Month to Review your Drivers.  Download an Active Drivers List any time from "Certificates & Driver List" on the Left Side Tabs

When are Random Selections?

• Express Labs conducts Quarterly Computerized Random Selections in January, April, July, and October

How are Members Notified for Random Testing?

• Members are Notified by Email and in your Express Labs Account.  Log in to your account at least once every Quarter.  If you do not receive an email, be sure to check “Random Selections” (top left tab in your account) on February 1st, May 1st,  August 1st & November 1st

When are Drivers Added to the Random Pool?

• DOT Requires Drivers to be Immediately Added to the Random Pool when Negative Pre-Employment Drug Test Results are Reported

When are Drivers Eligible to be Randomly Selected?

• DOT Requires Drivers to be Eligible to be Randomly Selected Immediately after being Added to the Random Testing Pool with Negative Pre-Employment Results

When can Drivers be Selected?

• Every Active Driver has an Equal Chance of being Selected Each Quarter and may be Selected up to 4 Times per Year

Drug Testing

Members are Required to Order Drug Tests Online in your Express Labs Account.  Only use the Paper Quest Forms for Emergencies or if you can not Order Online.  After Enrolling, Express Labs does not accept Drug Test Results from other Companies

• Express Labs charges $80 for Drug Test Results


• Collection Fees are Included at In-Network Sites but not at Out-of-Network Sites


• Return-to-Duty & Follow-Up Drug Test Results are $125 (Observed)


• Results are Emailed & Posted to your Account by Express Labs MRO


• Invoices are Due Upon Receipt on the 1st of the Month for the Previous Month's Results


• Membership Fees do not included Drug & Alcohol Testing charges


• Members must keep a Valid Credit Card on file for Testing Fees to keep your Company & Drivers Active

Alcohol Testing

Members must Order Online through your Express Labs Account or Choose Any Site, Pay for the Test and Send Express Labs the Results

• Express Labs charges $80 for Breath Alcohol Test Results when Ordering Online


• Invoices are Due Upon Receipt on the 1st of the Month for the Previous Month's Results


• Membership Fees do not included Drug & Alcohol Testing charges


• Members must keep a Valid Credit Card on file for Testing Fees to keep your Company & Drivers Active

Express Labs does not accept Drug Test Results from other Companies

• After Enrolling, Members are Required to Order Drug Tests Online in your Express Labs Account.  Only use the Paper Quest Forms for Emergencies or if you can not Order Online.  Upon Enrolling you are assigned a Quest Diagnostics Sub-Account Number from Express Labs that is listed on your QPassport (online orders) and Quest Paper Forms.  This Account Number must be used for All Drug Testing.  All Results are posted on the MIS Report that All Members need for DOT Audits

Contesting Positive Drug Test Results (Split Specimen Confirmation Testing)

• Member are charged $200.00 to send Sample B to another Laboratory for Testing plus $80.00 for both Results that are Reported by the Medical Review Officer.  Drivers have the Right under DOT/FMCSA to Contest Positive/Refusal Drug Test Results and it is the Responsibility of the Company/Member to pay to send Sample B to another Laboratory for Testing

Return-to-Duty & Follow-Up Process for Owner Operators

• Express Labs does not Manage the RTD & Follow-Up Process for Owner Operators.  Owner Operators who have a Violation in the Clearinghouse can not Enroll in Express Labs Consortium.  Owner Operators who Test Positive will be Terminated from Express Labs Consortium

Express Labs USA, Inc. Provides the Following:

• Express Labs USA, Inc. offers Consortium Services for the Federal Motor Carrier Safety Administration (FMCSA) and provides a certificate confirming the company’s participation in a DOT 49 CFR Parts 40 & 382 Compliant Program. The computerized random selection process is fully compliant with DOT/FMCSA regulations. All results are published in the Express Labs MIS Report, which all members receive for DOT audits and inspections. Express Labs does not offer customized MIS reports for agencies other than FMCSA.


• Ordering drug tests online through your Express Labs account or using Quest Diagnostics forms provided by Express Labs ensures all drug testing is conducted by a DOT-compliant SAMHSA laboratory. Each DOT drug test result undergoes review by a DOT-certified Medical Review Officer (MRO). Express Labs reports all DOT test results to the secure company email provided by the company/member. In case of a positive test result, Express Labs offers access to a network of DOT/FMCSA-compliant Substance Abuse Professionals (SAPs).


• Express Labs USA, Inc. (Consortium/TPA) verifies compliance, including driver names, results, and any other relevant information required by DOT/FMCSA inspectors for audits or inspections. Express Labs requires one business day to process audit requests. DOT mandates Express Labs to retain negative DOT urine drug and alcohol results for one year, and positive drug and alcohol results for five years.

Company/Member Agrees to the Following:

• Company/Member must provide a valid DOT Authority Number, current physical address, and phone number. They are responsible for distributing random selection notifications to drivers within the designated selection period and ensuring drivers report immediately for testing. All random selections must be completed before the selection period ends to maintain compliance with DOT/FMCSA regulations and remain active in the consortium.


• Employers and owner-operators must confirm that any newly added drivers were in a random testing pool within the previous 30 days and have negative pre-employment drug test results under the company’s name. After enrollment, drivers are added to the random pool once Express Labs' MRO reports their negative DOT pre-employment drug test results. If a driver has not been in a random testing pool within 30 days, DOT requires a new pre-employment drug test before they can perform safety-sensitive functions (driving).


• Company/Member must check their Express Labs account on February 1st, May 1st, August 1st, and November 1st to ensure receipt of random selection notifications. Express Labs emails and posts random selections in members’ accounts in January, April, July, and October to comply with the DOT mandate requiring a minimum of 50% of drivers to be tested for drugs and 10% for alcohol. To prevent missed emails, Company/Member should add info@expresslabs.com to their email settings under “Filters and Blocked Addresses.”


• Company/Member must promptly deactivate terminated, non-hired, or unavailable drivers in their Express Labs account to allow for the re-selection and timely testing of alternate drivers within the selection period. They must maintain clear and legible records of all drug and alcohol test results—including pre-employment, random, post-accident, reasonable suspicion, follow-up, and return-to-duty tests—for DOT audit and inspection purposes.


• A full FMCSA Clearinghouse query must be conducted for each new driver before they operate a commercial motor vehicle, ensuring no prior drug and alcohol violations exist. Company/Member must assess whether post-accident drug and alcohol testing is required under DOT regulations and determine when reasonable suspicion testing is necessary. The company must also complete a DOT-compliant drug and alcohol policy before sending a driver for pre-employment testing.  Express Labs does not register companies or conduct queries in the FMCSA Clearinghouse for employers or owner operators.


• Company/Member must provide Express Labs USA, Inc. with a secure and confidential email address to receive test results, random selection notifications, and invoices. All supervisors must complete DOT-mandated Reasonable Suspicion Training to properly identify signs of drug and alcohol impairment and determine the need for reasonable suspicion testing.


• A non-driver must be designated as the primary contact (DER - Designated Employee Representative), as drivers cannot hold this role. In the event of a positive or refused test, Company/Member must provide the driver with a DOT-qualified SAP (Substance Abuse Professional) referral. Drivers may not resume safety-sensitive duties (driving) until they complete the SAP process, pass a DOT-compliant return-to-duty drug test under direct observation, and have their negative result reported to the FMCSA Clearinghouse.


• Company/Member is the primary custodian of all required records and must submit completed DOT breath alcohol test results to Express Labs USA, Inc. by email or fax within 24 hours if the test was not ordered online. The Company/Member is fully responsible for ensuring compliance with DOT/FMCSA regulations during any audit or inspection. Per 49 CFR Part 40, the employer is ultimately accountable for all aspects of compliance, even if Express Labs USA, Inc. serves as a service agent. The full responsibilities of both parties are detailed in the Terms & Conditions.

Dishonored Check Charges

• Where permitted by law, the Company agrees to pay a $50.00 fee or the maximum allowable amount for any dishonored or returned check due to insufficient funds, a closed account, or a stop payment without valid cause, as well as for any rejected or unprocessed automatic payment authorized by the Company due to bank or credit card issuer refusal. The Company also agrees to cover any associated costs or expenses incurred in the collection of such payments.

Company Agrees to Indemnify Express Labs USA, Inc.

• Company/Member agrees to indemnify and hold harmless Express Labs USA, Inc., its assignees, and vendors from any claims, demands, losses, damages, liabilities, costs, and expenses, including legal fees, resulting from any actual or alleged breach of representations, warranties, or agreements made by Express Labs USA, Inc. under this service agreement.

Membership Renewals

• Company/Member agrees to maintain a current credit card on file and authorizes Express Labs USA, Inc. to charge the card for the membership renewal fee 14 days before expiration. All members are automatically enrolled in the Auto-Renew feature.


• Express Labs sends Automated Reminder Emails at 6, 5, 4, 3, 2, and 1 Month prior to your Membership Expiration.  The Renewal Fee is Automatically charged 14, 7, and 1 Day before the Expiration Date.  If the Membership Expires, an Email Notification is sent to inform your Company of the Expiration.  Express Labs also sends an Active Drivers List on the 1st of every Month, which includes your Certificate and Membership Expiration Date, to help you Review and stay up to Date.  It is the Company’s Responsibility to monitor their Account and ensure the Membership is Renewed before the Expiration Date to avoid cancellation.


• Express Labs USA, Inc. reserves the right to decline renewal for any reason.


• Per DOT regulations, if a driver has not been in a random testing pool within the previous 30 days or if the Company/Member’s membership has been deactivated for 30 or more days, a new DOT pre-employment drug test is required before the driver can perform safety-sensitive functions.

Membership Cancellation

• Either party may cancel this agreement at any time, for any reason, with immediate effect. Company memberships are non-transferable and non-refundable

Drug & Alcohol Testing Invoices

• Invoices are due upon receipt, on the 1st of the month for the previous month's results and must be paid to keep memberships active. Members are required to maintain a valid credit card on file with Express Labs and authorize charges for drug and alcohol results. Accounts not paid within 5 days will be suspended for non-payment. Accounts will also be suspended if no credit card is on file. Accounts that fail to pay their first invoice will be suspended for non-payment on the 1st of the month. Accounts that are not paid within 20 days will be terminated for non-payment and referred to a collection agency.  All fees for Drug and Alcohol Testing Services are Non-Refundable.  Once a Test has been Collected and Results have been Reported, the associated costs cannot be Refunded under any circumstances.


• Members referred to collections will forfeit any remaining membership time and will not be reactivated. Disputed invoices will incur a $50 bank fee. Invoices not paid within 20 days will be subject to a 1.5% monthly service charge. If a company is referred to a collection agency, it may be reported to major credit bureaus, including Experian, Equifax, TransUnion, and Dun & Bradstreet. Members who dispute an invoice or are referred to collections will forfeit the remainder of their membership term, will not be reactivated, and will not receive a refund.


• The company is responsible for all collection and legal fees, as well as any after-hours or on-site collection fees. Results for drug and alcohol testing will not be processed or reported for suspended accounts. Accounts sent to a collection agency will be removed from Express Labs' listing in the FMCSA Clearinghouse. Third-party agents are not permitted to enroll clients in the Express Labs Consortium using their own credit cards.

Drug and Alcohol Test Results are Non-Refundable

• Once processed, all Drug and Alcohol Test Results are final and non-refundable, regardless of outcome or use.

Non-Compliance with Random Selections

• Companies that fail to complete Random Drug and Alcohol Selections will be Terminated from Express Labs  Consortium.  Accounts Terminated for Non-Compliance will Forfeit the Remainder of their Membership Term and will not receive a Refund.

Membership Termination

• Abusive or threatening language directed at our staff, whether by phone, email, or any other form of communication will not be tolerated under any circumstances.  Such behavior will result in the immediate termination of your account.  We reserve the right to take swift action, including suspension or permanent removal of services, in response to any form of abuse or harassment.


• Company/Member accounts that are not paid within 20 days will be terminated for non-payment and referred to a collection agency, with no option for reactivation.  Accounts that fail to complete random selections during the quarter in which the driver was selected may be terminated from the consortium and reported to the FMCSA Clearinghouse for non-compliance with 49 CFR Part 40 regarding random selections.  Accounts terminated for non-payment or non-compliance will forfeit the remainder of their membership term, will not be reactivated, and will not receive a refund.