Observed Collections Instructions (Direct Observation)

After Enrolling, Express Labs does Not accept Drug Test Results from other Companies

• Members are Required to Order DOT Drug Tests Online in your Express Labs Account.  Only use the Paper Quest Diagnostics Forms Express Labs provides when you can't Order Online.

Go to Order Drug Tests on the Top Left Tabs to Order Online

1 - Select the Reason for Testing

2 - Find a Collection Site

• Enter your Zip Code to Find In-Network Collection Sites
• All of the Sites that appear in the Site Locator are In-Network but only "Preferred" Sites can perform Observed Collections.  Preferred Sites are All the Collection Sites not Named "Quest Diagnostics"
• Observed Collections cost an additional $45 at Preferred Sites and $400 at Quest Diagnostics Sites
• Quest Diagnostics Sites do not provide Collectors to perform Direct Observation

3 - Order the Drug Test

Check your Email for the QPassport (Emailed within 1 Hour)

• Drivers must Bring the QPassport Form to the Site Selected or Email the QPassport Form to the Driver and the Collector will Scan the Barcode from the Driver's Cell Phone
• Quest Diagnostics Emails the QPassport within 20 Minutes from noreply@QuestDiagnostics.com
• Place as many Orders as you need - you are only charged for Results - Unused Orders will Expire in 10 Days

Call the Collection Site Before Notifying Drivers or Driving to the Site

• Call the Collection Site to Confirm the Site has a Collector that is the same Gender to perform the Observed Collection
• Confirm the Hours the Site is Open - Some Sites may have Temporarily Closed or have Reduced Hours due to Covid or Staffing Issues
• Since DOT Allows Drivers up to 3 Hours to Produce a Urine Sample - Most Collection Sites may not Start a Collection with less than 1 Hour of Closing
• Make sure the Collector Marks the Collection Form "Observed"